We are here to ensure you get the quality we promised.

We offer a refund or exchange if the quality or content of the goods are unsatisfactory, or the wrong products were sent.

Please contact us within 1 hour upon receiving, otherwise, the transaction will be considered as completed and no refund or exchange can be arranged.  Send us pictures and your order number together with the request for a refund or exchange.  After accessing the situation, we will handle your requests according to the results, such as issuing a refund which includes related delivery fees, or arranging an exchange.  

You must not consume a product that you believe is not fit for consumption.  

Wrong products have to be returned to us.  Please let us know and we will work out a solution for you.

Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order. 

Email: shop@auchestate.co.uk